FAQs

  • You can contact us via the Chat on our website: https://smartshopo.com/ 
  • You can contact us via Facebook Messenger here: https://www.facebook.com/smartshopoo/ 
  • For all requests concerning your orders, please send us a message via our Email address here: info@smartshopo.com
  • A customer service representative will answer all your requests within 24 to 48 hours.

Smartshopo.com offer the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely.

At checkout, simply enter the code in the box on the right hand side of the payment screen.

 

We are a new company located in INDIA operating an online store.

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  • Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.
  • But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 10 business days, contact us and we will refund 100% of your order.
  • When your shipment finally gets to you after those 10 business days, it is yours to keep, even if we have already refunded your entire order.
  • SMARTSHOPO do not accept returns. Orders must be canceled within 48hours of your order.
  • SmartShopo is an online e-commerce portal where we sell various handpicked items. We are committed to provide customers good quality products on affordable prices. We have warehouse in couple of cities in India through which we’ll ship the items as soon as possible. Our team works extremely hard to produce the best products for our customers, therefore we STRICTLY DO NOT offer refunds on orders made by mistake, dissatisfaction, or change of mind. Once an order is placed, the item is considered sold.

However, if your item arrives damaged or broken package for some reason, please contact us within 10 days after delivery and we will be happy to send you a replacement.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.